FAQs

Our courses are delivered by expert tutors who have been teaching Students for many years. The courses are a mixture of video lessons, audio, text and interactive knowledge checks.

Each Learning Program is designed to be completed in around 15 to 20 hours. So, a Student Bundle with 3 Learning Programs is about 45 to 60 hours of study.

We update all of our courses as the needs of Students change.

Once you have completed a course we will provide you with a Certificate of Completion. This indicates that you have completed the course and the assessment attached with the course.

In the same way that Universities ask their Online students to agree to an Honour Code, we do the same. When you sign up to take the course and online assessment, you are signing up to our Honour Code, stating that it is you that has completed the course and assessment.

If you choose to purchase a Learning Program or Bundle for 1 Year, your employees will have access to all courses in the chosen Program for 1 Year from the date of account creation.

At the end of the first year, we will invoice you for the next year. The invoice amount will be the 1 Year pricing. Upon receipt of the invoice, you have 3 options.

1. Pay the invoice to keep uninterrupted access to the Learning Program.
2. Increase the duration of access to your access, to either 2 Years or 3 Years – paying the reduced price per person. We will amend and reissue the renewal invoice.
3. Notify us that you with to cancel the account. We will cancel your account and remove all data linked to your account. Employees and Managers will no longer have access.

If you choose to purchase a Learning Program or Bundle for 2 Years, your employees will have access to all courses in the chosen Program for 2 Years from the date of account creation.

Your initial payment will be for 1 Years access, but at the reduced price per employee stated in the 2 Years option.

At the end of the first year, we will invoice you for the second year. The invoice amount will again be the 2 Years pricing rate per employee.

At the end of the second year, we will invoice you for the next year. The invoice amount will be the 2 Years pricing. Upon receipt of the invoice, you have 3 options.

1. Pay the invoice to keep uninterrupted access to the Learning Program.
2. Increase the duration of access to your access, to either another 3 Years – paying the reduced price per person. We will amend and reissue the renewal invoice.
3. Notify us that you with to cancel the account. We will cancel your account and remove all data linked to your account. Employees and Managers will no longer have access.

If you choose to purchase a Learning Program or Bundle for 3 Years, your employees will have access to all courses in the chosen Program for 3 Years from the date of account creation.

Your initial payment will be for 1 Years access, but at the reduced price per employee stated in the 3 Years option.

At the end of the first year, we will invoice you for the second year. The invoice amount will again be the 3 Years pricing rate per employee.

At the end of the second year, we will invoice you for the third year. The invoice amount will again be the 3 Years pricing rate per employee.

At the end of the third year, we will invoice you for the next year. The invoice amount will be the 3 Years pricing. Upon receipt of the invoice, you have 2 options.

1. Pay the invoice to keep uninterrupted access to the Learning Program.
2. Notify us that you with to cancel the account. We will cancel your account and remove all data linked to your account. Employees and Managers will no longer have access.

We accept all major credit and debit cards. We also accept Bank Transfers. If you are booking from a company, we will issue you with an invoice and this can be paid via BACS or Company Credit Card.

An internet connection and a device to connect to it. You can complete the courses on any computer, tablet or smartphone.

Yes. You can log in from anywhere you like from any device. Your progress is stored in our system, not on your computer.

Yes. You contact our Customer team via the ‘Help’ page in the Learning Portal.

To watch the courses we need your name and your email address. You will create a secure password that can’t be seen by us.

Yes. An encrypted SSL connection requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the receiving software, thus providing a high degree of confidentiality. Confidentiality is important for both parties to any private transaction. In addition, all data sent over an encrypted SSL connection is protected with a mechanism for detecting tampering that is, for automatically determining whether the data has been altered in transit.

If there is an enhancement to a course, we may email you to let you know – but that’s it.

You can read our clearly written Privacy Policy that explains exactly what your data is used for.

On the Log in screen – click “Forgot password” and click on the email link that we send to the email address you used when registering.

Please contact us via the Help page in the learning portal and we can help verify your account.